All Micronutrition orders are shipped with Australia Post or Startrack. You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.

Your order will usually be processed on the same or next business day. Whether it’s same or next business day depends on the time of your order. Generally speaking, orders before 11am will be processed same day. Orders after 11am are generally processed the following. This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.

Deliveries in Australia with Australia Post generally take between 3-5 business, depending on your location. Please keep in mind that once the parcel leaves our warehouse we don’t have any control over when it will arrive. Sometimes it’s super fast and other times it can be delayed.

We work incredibly hard to get your parcel to you quickly, but because we ship with third Australia Post/ Startrack, once it’s with them it is out of our hands. So we just need to wait. However, we rarely experience any significant delays. Please send us an email to hello@micronutrition.com.au . So we can provide the fast possible response, please provide your order number and the actual name you ordered with. All queries will be responded to within 24 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.

Have a question? Get in touch with our friendly customer service team for assistant. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day. You can also email us at hello@micronutrition.com.au

1. CHANGE OF MIND RETURNS Unfortunately due to health regulations we cannot accept the return of any of our nutritional products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

2. OTHER RETURNS Where required under Australian Consumer Law, Micronutrition will accept Product returns and provide you with an exchange, repair or refund (as applicable) where: The product is damaged, or The product is faulty, and You can present your online tax invoice or other adequate proof of purchase. Micronutrition may elect to return the product to the manufacturer to determine the nature of the problem. Micronutrition reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.