PRIVACY POLICY

Last Updated on 28/06/2023

Micronutrition Pty Ltd ABN 79 657 471 979, located at 48/6 Jubilee Avenue, Warriewood NSW 2102, is committed to complying with the Privacy Act 1988 (Cth) ("Privacy Act"), including the applicable Privacy Principles, as well as the Health Records and Information Privacy Act 2002 (NSW) ("HRIP Act") and the corresponding Health Privacy Principles for handling health information. Additionally, we adhere to the General Data Protection Regulation (GDPR) to the extent it applies.

We urge you to carefully read and review this Privacy Policy. At Micronutrition, safeguarding your personal information is of utmost importance to us. Personal information encompasses personal data as defined by the GDPR and includes any information or opinion, regardless of accuracy, that identifies or can reasonably identify an individual, or any information relating to a known or identifiable natural person ("Personal Information").

Our Privacy Policy can be accessed at any time on our website, www.micronutrition.com.au. By using and/or registering on any aspect of Micronutrition, you agree to be bound by this Privacy Policy. Please note that this policy does not cover information collected from other sources, including offline channels and websites linked to from Micronutrition.

1. Scope of Policy: This policy governs the treatment of information obtained when you visit Micronutrition. However, it does not apply to the privacy practices of third parties not owned or controlled by us, such as our partners or advertisers. Occasionally, we may provide links to other services or sites that may interest you. These sites operate independently of Micronutrition and have their own privacy and security practices. For the best online experience, we encourage you to review their privacy policies before providing them with personal information.

2. Types of Information Collected: Micronutrition gathers information that generally falls into two categories: (1) personally identifiable information, collected with your knowledge and consent, such as when you complete a survey, make a purchase, subscribe to our publication(s), or register for any of our services; this may include information like your email address, name, and phone number; and (2) non-personally identifiable information collected through technology, including tracking information obtained as you navigate and use Micronutrition.

2.1 Personally Identifiable Information: Registration for Micronutrition requires the provision of personally identifiable information, typically including a unique email address and demographic details. Purchases made through Micronutrition necessitate the disclosure of your name, address, telephone number, email address, credit card number, and other billing information. We only share this information with third parties who assist in completing purchase transactions, such as order fulfilment and credit card processing. User-generated content, including patient information, is securely stored and not internally or externally distributed, ensuring the privacy and accessibility of your patient data. Micronutrition may collect personal information through voluntary surveys, with aggregate data being shared, if not specifically notified otherwise, with advertisers and partners.

2.2 Non-Personally Identifiable Information: Micronutrition collects information about the devices you use to access our platform, such as computers, mobile phones, smartphones, or other devices. We utilise cookies, web beacons, and similar technologies to provide personalisation, understand user navigation, and track user engagement. If your computer does not accept cookies from us, certain areas of Micronutrition may be inaccessible. Third-party services provide us with information, reports, and analysis of user behaviour, which we use for trend analysis, site administration, aggregate user information, and to enhance the overall user experience. This data is not linked to personally identifiable information. We also automatically log certain information about your Micronutrition usage, including reading history of the pages you view. We may use this information to provide you with customised recommendations based on your reading history. We also use log files in aggregate usage of Micronutrition.

2.3 Consent: When you choose to connect with us, sign up on our website, utilise our online platform, share information or documents with us, or engage with our services, you are voluntarily and knowingly granting us permission to collect, utilise, and disclose your Personal Information, including Health Information, for the purposes outlined in our Privacy Policy.

2.4 Use: We may use any Personal Information gathered (excluding Health Information) for various purposes, including delivering our Services, operating the Website, sending newsletters, addressing feedback and complaints, communicating with third-party service providers, creating new Services, or ensuring compliance with our Terms and Conditions. If you're a third-party service provider, we will use your Personal Information to correspond with you regarding service provisions, accept your service offers, and process payments for your services.

In all circumstances, unless you've chosen to opt out, you provide your consent for us to employ your Personal Information (excluding Health Information) for direct marketing purposes. This allows us to inform you about our Services. We may reach out via mail, telephone, email, or SMS to promote our products and Services. Rest assured, we will always provide you with the opportunity to opt out of receiving any future direct marketing communications.

3. How Micronutrition Uses the Information We Gather:

    3.1 Services You Request: Micronutrition utilises the personally identifying information you provide in order to fulfil the services you have requested. For instance, if you subscribe to the Micronutrition Newsletter, we may use your email address to send you a confirmation notice, and your mailing address to deliver the publication. Furthermore, we may employ this information to communicate with you regarding new features, products, or services, and to enhance our services by tailoring them to meet your specific needs.

    3.2 Analysis: We conduct statistical, demographic, and marketing analyses of Micronutrition users to facilitate product development and provide insights to advertisers about our user base. Additionally, this information assists us in improving customer relationships.

    3.3 Third-Party Service Providers: Micronutrition may grant access to our database to third-party service providers who perform various tasks on our behalf, including credit card and billing processing, shipping, email distribution, list management, analytics, and promotions. These service providers are strictly prohibited from utilising the data for any purpose other than delivering services for Micronutrition, and they are not authorised to share or resell our data.

    3.4 Affiliates and Partners: Unless explicitly stated otherwise on Micronutrition, we may share personally identifying information with our affiliates and carefully selected partners.

    4. Our Email Policy:

    4.1 Account-Related Emails: Micronutrition fully adheres to the regulations outlined in the federal SPAM Act 2003. As part of this policy, Micronutrition reserves the right to send you emails pertaining to your account status. This includes order confirmations, renewal notices, notifications about credit card issues, and other transactional emails. You may also receive notifications regarding significant changes to Micronutrition, our Privacy Policy, or our Terms of Service.

    4.2 Newsletters: Micronutrition offers various email newsletters. If you no longer wish to receive a specific newsletter, please refer to the "unsubscribe" instructions provided at the bottom of each newsletter.

    4.3 Promotional Emails: Periodically, Micronutrition may send you messages about products and services that we believe may be of interest to you. If you prefer not to receive such messages in the future, please follow the "unsubscribe" instructions included at the bottom of each email.

    5. How Information is Kept Secure:

    5.1 Security of Account Information: Your member account information is safeguarded through password protection. We maintain strict confidentiality regarding your password and will not share it with anyone. We strongly advise you not to share your password with anyone else, and it is recommended to periodically change your password to ensure the security of your account information.

    5.2 Network Security: To protect the information stored in our computer systems, including personal and patient information, we have implemented a range of industry-standard encryption and security technologies and procedures. These measures are designed to prevent unauthorised access. However, please note that no method of transmission over the internet or electronic storage is entirely foolproof. While we strive to employ commercially acceptable means to safeguard your personal information, we cannot guarantee its absolute security.

    5.3 Management Procedures: We adhere to standard physical and electronic procedural safeguards that restrict access to your personally identifiable information. Only our employees (or individuals working on our behalf under confidentiality agreements) who require access to your personally identifiable information for routine business activities are authorised to do so.

    6. Special Note for Our International Visitors:

    6.1 The Micronutrition website is primarily intended for users in Australia and is directed towards them. If you are accessing the Micronutrition website from regions such as the European Union, United States, Asia, or any other area with laws and regulations governing the collection, use, and disclosure of personal data that differ from Australian laws, please be aware that by continuing to use the Micronutrition website, which is governed by Australian law, this Privacy Notice, and our Terms of Service, you are consenting to the transfer of your personal information to Australia.

    7. Updates to Our Privacy Policy:

    7.1 As our service continues to evolve and develop, we periodically review and revise our privacy policy. Whenever we make changes, we will notify you through email or prominently display a notice on our website. The most up-to-date version of our privacy policy can always be accessed through a link on our homepage and at www.micronutrition.com.au. We encourage you to visit our website regularly to remain informed about our current policy.

    Contact us:

    If you have any questions about this Privacy Policy, or if you wish to request access to your Personal Information, correct or update you details or raise any privacy concerns you may have, please contact us at hello@micornutrition.com.au

    For further information on your privacy rights go to: www.privacy.gov.au For further information on the HRIP Act, go to:

    http://www.ipc.nsw.gov.au/hrip-act

    For further information on the GDPR, go to:

    https://ec.europa.eu/info/law/law-topic/data-protection_en