SHIPPING AND RETURNS

 

RETURNS

In accordance with the requirements set forth by the Australian Consumer Law, Micronutrition acknowledges its obligation to accept product returns and offer exchanges or refunds (as applicable) under the following circumstances:

  1. Damaged Product: If the product you have received is damaged.
  2. Faulty Product: If the product you have received is faulty.

To initiate the return process, it is necessary that you provide your online tax invoice or any other suitable proof of purchase.

In certain cases, Micronutrition may choose to return the product to the manufacturer for further evaluation in order to determine the nature of the problem.

Please note that Micronutrition reserves the right to decline offering an exchange or refund if the item's fault is a result of misuse or neglect on your part.

Furthermore, it is important to emphasise that our products are accompanied by guarantees that cannot be excluded under the Australian Consumer Law. As a result, you are entitled to a replacement or refund in the event of a major failure of the product.

CHANGE OF MIND RETURNS:

Regrettably, due to health regulations, we are unable to accept returns of our nutritional products solely based on a change of mind. We kindly request that you exercise careful consideration when making your selection and ensure that the chosen product aligns with the advice provided by your healthcare provider or general practitioner.

PROBLEMS WITH DELIVERY OR SHIPPING:

While we take utmost care in the shipping process, we acknowledge that there may be instances where your item/s arrive damaged. In such cases, we kindly request that you promptly contact us at hello@micronutrition.com.au to assess the damage and work towards a suitable solution. To aid in a swift resolution, we may request photographs of the damaged item/s and/or delivery package.

For returns under the Australian Consumer Law, please reach out to us at hello@micronutrition.com.au to arrange for the collection of the item/s to be returned to our Warehouse for assessment, exchange, repair, or refund.

Please note that in certain circumstances, we reserve the right to charge for return shipping.

Should you have any further questions or concerns, please do not hesitate to contact us. We value your satisfaction and will make every effort to provide a satisfactory resolution.

How Do I Become A Distributor?

We are excited to welcome you as one of our Micronutrition distributors! Please email hello@micronutrition.com.au for all distributor enquiries. 

SHIPPING:

We ship Australia wide.
Australian shipping is available via Australia Post. 
We endeavour to process orders within 1-2 full business days and aim to have items delivered to you as follows: 
Estimated delivery times (business days). 
AUSTRALIA SHIPPING - via Australia Post 
Parcel Post: 2-8 Business Days $10
Standard Shipping (Parcel Post) is FREE for all orders over $60 
Express Shipping: 1-4 Business Days $15